Terms and Conditions of Sale
Article 1 – Entirety of Agreement
1.1 These conditions represent all obligations of the parties. In this sense, the purchaser is deemed to accept them without reservation.
1.2 The seller and buyer agree that these Terms exclusively govern their relationship. The seller reserves the right to occasionally change its terms and conditions. They will apply as soon as they are published online.
1.3 If a condition of sale were to default, it would be governed by the procedures in force in the remote sales sector whose companies have headquarters in France.
Article 2 - Object
2.1 These terms are intended to define the rights and obligations of the parties under the online sale of goods and / or provision of services offered by the seller to the buyer.
2.2 These conditions concern purchases made by buyers located in France and internationally.
Article 3 - Order
3.1 The buyer has the option to place an order online from the online catalog and via the form contained therein.
3.2 For the order to be validated, the buyer must accept by clicking where indicated these terms and conditions. They will also select the address and mode of delivery, and finally validate the method of payment.
3.3 Any order implies acceptance of prices and descriptions of products available for sale. Any disputes occur in the context of a possible exchange and guarantees mentioned below.
3.4 In some cases, particularly non-payment, incorrect address or other problems on the account of the buyer, the seller reserves the right to block the order from the buyer until the problem is resolved.
3.5 In the event of unavailability of a product ordered, the buyer will be informed by email.
3.6 The cancellation of the order to this product and its potential refund will be made, the rest of the order remaining firm and final.
3.7 For any questions concerning the status of an order, the buyer must send an email to email@example.com or call +33 (0) 9 81 19 52 55 Monday to Saturday from 9:00 to 8:00 p.m. (cost of a local call).
Article 4 – Electronic Signature
4.1 The online provision of the buyer's credit card number and the final validation of the order shall be evidence of the agreement of the buyer in accordance with the law of 13 March 2000 and will include : - payment due under the order , - signature and express acceptance of all operations performed.
4.2 In case of fraudulent use of credit car, the buyer is required, upon the finding of such use to contact +33 (0) 9 81 19 52 55 Monday to Saturday 9:00 to 8:00 p.m. (cost of a local call) or send an email to firstname.lastname@example.org
Article 5 - Order Confirmation
5.1 The seller informs the buyer by e-mail or another communication medium to confirm the order.
Article 6 - Proof of the transaction
6.1 The records stored in computer systems from the seller within reasonable security conditions will be considered proof of communications, orders and payments between the parties. The filing of purchase orders and invoices is made on a reliable and durable system that can be produced as evidence.
Article 7 – Product information
7.1 The products under these terms and conditions are those listed on the vendor website and are listed as sold and shipped by the seller. They are offered subject to availability.
7.2 The products are described and presented with the greatest possible accuracy. However, if errors or omissions may have occurred in this presentation, the seller's liability could not be committed.
7.3 The photographs of the products are not contractual.
Article 8 – Price
8.1 The seller reserves himself the right to change prices at any time but is committed to apply the rates in effect at the time specified in the order, subject to availability on that date.
8.2 Prices are quoted in euros. They do not include delivery charges, even if possibly free, and indicated before the validation of the order. The prices include the VAT applicable on the date of the order and any change in the VAT rate will be reflected on the price of products in the online store. Payment of the full price must be made when ordering. At no time, payments can not be considered as a deposit or installments.
8.3 If one or more taxes or contributions, including environmental had to be created or modified, up as down, this change will be reflected in the sales price
Article 9 - Payment
9.1 To set the order, the buyer has the choice between all modes of payment available to him by the seller and listed on the vendor website. The buyer guarantees the seller that he has the required permission to use the payment method chosen by himself, while validating the order. The seller reserves the right to suspend any order management and delivery in case of refusal to authorize payment by credit card from the officially accredited or in the event of non-payment. Seller specifically reserves himself the right to refuse delivery or to deliver an order to a buyer who has not fully paid a previous order or with whom a payment dispute is under administration . The vendor has implemented an order check-out procedure to insure no one is using the bank details of another person without his knowledge.
9.2 As part of this audit, the buyer may be asked to send to the seller by email a copy of an ID. Then the order will be confirmed after receipt and verification of the document by the seller.
Article 10 - Availability of products - Refund
10.1 Except in cases of force majeure or during the online store closure periods clearly advertised on the home page of the website, shipping time will be within the limit of available stock, those indicated below . Timeouts run from the order date recorded on the confirmation email of the order.
10.2 For deliveries in Metropolitan France and abroad, the deadline is 14 working days from the day following that on which the buyer placed his order.
10.3 In the event of non-compliance with contractual deadlines, the buyer may terminate the contract by registered letter with acknowledgment of receipt, having ordered the seller to perform or provide the service within a reasonable period of grace. However, if desired, the buyer can cancel the contract immediately if the dates or deadlines shown above are for him an essential condition of the contract.
10.4 In this case, when the contract is terminated, the seller must refund the buyer the full amount paid no later than 14 days after the date on which the contract was terminated.
10.5 In case of unavailability of the product ordered, the buyer will be informed at the earliest and will have the opportunity to cancel the order. The buyer will have the option of requesting either a refund of amounts paid within 30 days at the latest of their payment, or exchange the product.
Article 11 - Methods of delivery
11.1 The delivery is made after confirmation of payment by the Seller banking organization.
11.2 The ordered products are delivered by Collissimo 48H for Metropolitan France and Monaco and Collissimo International in 3-8 days abroad or by an independent carrier, depending on size and weight of the products ordered and the exclusive seller initiative.
11.3 No delivery is carried out in public places, hotels, remaining posts and mailboxes. The products are delivered to the address specified by the buyer on the purchase order, the buyer will have to ensure its accuracy. Every parcel returned to the seller because of an incorrect or incomplete delivery address will be returned at the expense of the buyer. The buyer may, at his request, obtain an invoice to the billing address and not the delivery address by validating the option provided for this purpose on the order form.
11.4 If the buyer is absent the day of delivery, the courier will leave a calling card in the mailbox, which allow removal of the package to the place and during the indicated period.
11.5 If at the time of delivery, the original packaging is damaged, torn open, the buyer must check the status of the items. If they were damaged, the buyer must imperatively refuse the package and note a reserve on the delivery (parcel refused because opened or damaged).
11.6 The buyer must indicate on the delivery order and form of handwritten reserves accompanied by his signature any anomaly concerning the delivery (missing product compared to the smooth delivery, damaged package ...)
11.7 This verification is considered as made once the purchaser, or a person authorized by it, signed the delivery note.
11.8 The buyer must then confirm these reservations by registered mail to the carrier at the latest within two working days of receipt of the item and send a copy of this letter by email or post to the address given in the imprint the site.
11.9 If the goods need to be returned to the seller, they must be a return request from the seller within 7 days of delivery. Any claims made after this deadline will not be accepted beings. Return shipments will be accepted for products in their original state (packaging, accessories, ...).
Article 12 - Delivery errors
12.1 The buyer must make to the seller on the day of delivery or later than the first business day after delivery, any claim of error of delivery and / or non-compliance of products in kind or in quality report the entries on the order form. Any claim made after this time will be rejected.
12.2 The claim may be made, at the choice of the buyer: - by phone: + 33 (0) 9 81 19 52 55 - e-mail to: contact @ ethopee. com
12.3 Any claim not made in the rules defined above and on time will not be taken into account and release the seller from any liability with respect to the purchaser.
12.4 Upon receipt of the claim, the seller will allot a number of exchange of the product (s) (s) concerned and communicate by e-mail to the buyer. The exchange of a product can take place only after the award of the exchange number.
12.5 In case of error of delivery or exchange any product for exchange or refund must be returned to the seller as a whole and in its original packaging, in Colissimo Recommended at the following address: ÉTHOPÉE - DE SETAS 67 avenue de la Motte-Picquet 75015 PARIS
12.6 Return costs are the responsibility of the seller.
Article 13 - Product warranty
13.1 The products sold are covered by a commercial guarantee to ensure compliance and to ensure repayment of the purchase price, replacement or repair of the property. It does not cover defects caused due to abnormal or improper use or resulting from a cause unrelated to the intrinsic qualities of the products.
13.2 The above provisions do not exclude the application of the legal guarantee of compliance with Article L. 211_4 of the Consumer Code and the guarantee of the defects of the thing sold articles 1641 of the Civil Code.
Article 14 - Right of withdrawal
14.1 In accordance with the provisions of the Consumer Code, the purchaser has a period of 14 working days from the date of delivery of the order, to return any item does not suit him and request an exchange or refund without penalty, except for return costs are the responsibility of the buyer.
14.2 Only products returned will be together, in their original packaging complete and intact and in perfect condition for resale. Any product that has been damaged or whose original packaging has been damaged, will be refunded or exchanged.
Article 15 - Return procedure - Reimbursement
15.1 After communicating its decision to withdraw, the buyer then has 14 days to return or restitution.
15.2 The product must be returned to the seller, whole, unassembled and in its original packaging, in Colissimo Recommended at the following address: ÉTHOPÉE - DE SETAS 67 avenue de la Motte-Picquet 75015 PARIS FRANCE
15.3 This right of withdrawal is without penalty, provided that the return costs are the responsibility of the buyer. In the case of an exchange, the return will be at the buyer's expense.
15.4 The seller must refund the buyer the full amount paid, including delivery charges, without undue delay and no later than 14 days following the date on which it is informed of the consumer's decision to withdraw. However, the seller may withhold the reimbursement until recovery of property or until the buyer has provided proof of shipping the goods, whichever is the earliest of these facts.
Article 16 - Force majeure
16.1 All circumstances beyond the control of the parties preventing the execution under normal conditions of their obligations are considered grounds for exemption from the obligations of the parties and cause their suspension.
16.2 The party invoking the above mentioned circumstances must immediately notify the other party of their occurrence, and their disappearance.
16.3 shall be considered as force majeure any compelling facts or circumstances, outside parties, unpredictable, unpreventable, independent of the will of the parties and which can not be prevented by them, despite all reasonable efforts Explicitly, are considered as cases of force majeure or unforeseeable circumstances beyond those usually retained by the jurisprudence of courts and tribunals French: blocking means of transportation or supplies, earthquakes, fires, storms, floods, lightning, shutdown telecommunication networks or difficulties specific to the external telecommunications networks to customers.
16.4 The parties shall meet to consider the impact of the event and agree the conditions under which the contract will be continued. If the force majeure lasts more than three months, these terms may be terminated by the injured party.
Article 17 - Partial non-validation
17.1 If one or more provisions of these terms are held to be invalid or declared under such a law, regulation or following a final decision of a competent jurisdiction, the remaining provisions will remain in full force and effect.
Article 18 - No Waiver
18.1 The failure of either party not to claim a breach by the other party to any of the obligations referred to in these Terms shall be construed in the future as a waiver of obligation.
Article 19 - Title
19.1 In case of difficulty in interpreting any of the titles at the head of the clauses, and any of the clauses, the titles will be declared nonexistent.
Article 20 - Applicable law
20.1 These terms and conditions are subject to the application of French law to the exclusion of the provisions of the Vienna Convention. This applies to substantive rules as for the rules of form. In case of dispute or claim, the buyer should first contact the seller for an amicable solution.
-In Case of sale to consumers Otherwise, the buyer may initiate proceedings before the court of his choice.
-In Case of sale to a professional: Otherwise, the buyer may initiate proceedings before the courts of Paris, subject to a specific grant of jurisdiction arising from a particular statute or regulation.